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Case Studies
Product Manager
NHS Wales Informatics Service
Managing a Quality Service
Delivering a positive customer experience, by understanding complexity and diversity.
Adapting To Change
Challenging the status quo and learning from experiance
Communicating and Influencing Stakeholders
Being clear, and honest to build trust and gain confidences.
Profile
A highly skilled and experienced product manager, I excel influencing strategic decisions with CEO's and CTO's, working alongside profession heads across the business negotiating resource and managing costs, whilst coaching and mentoring teams to develop high performing behaviors.
I know enough to be able to talk tech, whilst also being able to adapt my communication styles to use clear concise "non-technical" language translating complex scenarios, to stakeholder groups at all levels of seniority across the organization.
Influencing decision making based on agreed outcomes, I have a strong empathy with end users and can present big picture understanding, ensuring user need is at the heart of service design.
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